If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
1. Returns must be made within 30 days of purchase. All returns must be in new or resale condition and with original packaging in tact. Items scratched or damaged in return shipping due to inadequate packaging will be returned and no credit issued. A copy of the original invoice or packing slip must also be enclosed. Any returns beyond 30 days, or without original packaging will be subject to a restocking charge. Any product that is sold by the Inch Or foot is non-returnable.
2. Returns Are Subject To A $7 re-stock. (Except When We Are Responsible For The Return).
3. UNWANTED ITEMS; You may return most Items within 30 days of delivery for refund (EXCLUDING HOSE CUT TO INCH OR FOOT). (shipping cost each way not refunded). Your Order Number Must Be Included Visible On The Outside Of The Box.
4. WE COVER: If the return is a result of our error; We pay the return shipping costs (You received an incorrect or defective item, etc.).
5. CORRECTLY SENT ITEMS THAT DON'T FIT: We must have the vehicle vin number and part number on part we sent to verify the mix up.
6. REFUND CREDITS: You should expect to receive your electronic refund within 3-5 Days after we receive the item. (Some banks and institutions may vary).
7. PAID RETURN LABELS: If We Are Responsible For Your Return; We will send an Email Label for you to print and drop off package.
Filler Neck Supply Co
10020 E Montgomery Ave Bldg#2
Spokane Valley Wa 99206
SHIPPING: UNLIKE MANY SELLERS OUT THERE; WE STOCK OUR OWN PARTS in our warehouse and ship same or next business day. Internet orders arrive 1 day sooner on average.
Domestic Shipping Options (Excludes Saturday and Sunday.)
Small Packages Leave Our Building Same Or Next Business Day. (Large Orders May Take More Time To Ship.)
- Fedex Ground: 3-7 Business Day. Excludes Weekends and Friday After Hours Orders.
- United States Postal Service: 1-3 Business Day. Excludes Weekends and Friday After Hours Orders.
- United States Postal Service 24-48 Hours. Excludes Weekends and Friday After Hours Orders.
- UPS Shipping: Overnight/2nd Day, 3rd Day Shipping Does Not Include Saturday And Sunday
International Shipping Options:
We only offer United States Postal Service 6-12 day service; Otherwise We Can Use Customer Shipping Accounts For Quicker Service.
WE DO NOT SHIP ON THE FOLLOWING HOLIDAYS.
- Monday, January 1 New Year’s Day (observed)
- Monday, January 16 Martin Luther King Jr. birthday
- Monday, February 20 Washington’s Birthday
- Monday, May 29 Memorial Day
- Tuesday, July 4 Independence Day
- Monday, September 4 Labor Day
- Monday, October 9 Columbus Day
- Friday, November 10 Veterans Day (observed)
- Thursday, November 23 Thanksgiving Day
- Monday, December 25 Christmas Day